Lawrence Hibbert, Founder and President, BCT Partners Lawrence Hibbert, Founder and President

At BCT, we are developing a growing cadre of solutions and services that deliver powerful insights into the increasing diversity in our society.


Eight minutes and forty-six seconds! Nearly a year ago, this time length became a symbol and rallying cry for protestors across the country, sparking the Black Lives Matter (BLM) protests with global implications. Diversity and inclusion have become buzzwords in recent years, and BLM protests have ensured that they are more than just a fad. The Civil Rights Act made discrimination in the workplace illegal over fifty years ago, and several equality acts have been updated and implemented since then. However, challenges pertaining to diversity and inclusion continue to persist.

As heterogeneity in the workforce becomes vital to an organization's success organization. A cross-cultural workforce leverages the knowledge and experiences of a broader section of society and helps bring businesses closer to the people they serve. As companies increasingly prioritize and embed diversity, equity, and inclusion (DEI) in their corporate culture, BCT Partners is empowering consulting firm, BCT Partners leverages deep subject-matter expertise, information technology, cultural competence, and a rigorous project and knowledge management methodology to help build capacity, drive efficiencies, enhance decision-making, and improve outcomes.

In a recent interview with the editorial team at Manage HR, BCT Partners' Founder, Chairman, and CEO Dr. Randal Pinkett, and Founder and Managing Partner, Lawrence Hibbert, provide insights into their company's endeavors in helping clients build organizational capacity, strengthen communities, and improve the quality of life.
Could you provide us a brief overview of your company?

Dr. Pinkett: At BCT, our mission is to provide insights about diverse people that lead to equity. There are three keywords in our mission—insights, diversity, and equity. Equity is our endgame. We think about equity in four key areas. Equity in the workforce, which encompasses hiring and recruiting. Equity in the workplace, which is measured by how people treat each other and who has or hasn't made progress in the organization. Next, equity in the marketplace, which involves all our clients—public, private, or non-profit. Their ability to understand their customers and best serve their stakeholders is key to them being competitive. Finally, we have equity in the community. We all live and work in communities, and inarguably, it is responsibility to invest in those communities.

We are living in an increasingly diverse and divided society, and the ability or inability to understand one another, navigate differences, and harness the power of diversity has never been more profound. At BCT, we are developing a growing cadre of solutions and services that deliver powerful insights into the increasing diversity in our society. We enable organizations to achieve equity through our clients—public, private, or non-profit. Their ability to understand their customers and best serve their stakeholders is key to them being competitive. Finally, we have solutions, traditional training and strategic planning to information technology, data analytics, machine learning, artificial intelligence, virtual reality, and more.

Dr. Randal Pinkett, Founder, Chairman, and CEO
What are the pain points existing in the marketplace today in terms of diversity and inclusion?

Dr. Pinkett: In terms of diversity and inclusion, there are several cross-cutting issues and recurring challenges our clients face. All our clients are scrambling to increase diversity in their organization and nurture a more inclusive environment where people have a sense of belonging. From the lower echelons to executives, everybody is striving for the empowerment of underrepresented groups, and it has never been a bigger priority than since 2020.

Each industry is plagued by a unique set of challenges. Our clients in the healthcare industry are dealing with health disparities and inequities and how to mitigate those gaps. At the same time, clients in the public sector are struggling to develop a nuanced understanding of citizens, disaggregated by race or ethnicity, so that they can deliver equitable services and experiences for all.
Hibbert: Another pain point that clients are faced with today is the question of 'how do I take the idea of diversity, inclusion, and equity, and turn it into action?' The challenge lies in taking action and translating it into an organization-wide transformation. That's where BCT is well equipped to support them. We offer a myriad of services, and at the forefront of those services are our assessments. Before we diagnose a situation and provide specific services to our clients, we have to assess the maturity of their DEI model.

Understanding the dynamics of the workforce and assessing the workplace environment is critical to prescribing the right set of services, tools, and interventions to assist an organization to progress. In addition to the assessment, we help put together a strategic plan to figure out how the DEI programs can be integrated into the overall business strategy. BCT also helps with performance monitoring and management to ascertain that we are moving the needle on the various aspects that the client thinks are important. This is achieved by combining analytics, behavioral science, and data along with training and seminars, helping people adapt to change and translate words to actions.
Could you elaborate on how your solutions have a long-lasting impact in terms of diversity and inclusion?

Dr. Pinkett: In April 2019, we launched a Virtual Reality (VR) program that transforms diversity training programs and helps mitigate unconscious bias in the workplace. The VR program—Through My Eyes—is a 360-degree virtual reality immersion that enables organizations to teach their employees how to recognize unconscious bias through scenarios that can be played out in real-time. "Through My Eyes" enables employees to gain a better appreciation of how everyone sees the world differently, and in doing so, engender greater human understanding and empathy for one another. Even during the pandemic, our clients were able to experience the virtual world on a mobile phone, tablet, laptop, or desktop.
Could you provide us a customer success story where you were able to cater to the client's specific needs?